customer value perception

4 Steps from Boring Service to IT Innovation

So you didn’t get in to IT to be a glorified butler or waiter? Yet you find yourself in a reactive/passive environment with gazillions of dollars worth of IT stuff behind you — stuff that could power the organization ahead. Part of the problem might be your, or somebody else’s, thinking. Listen to some of…

Strategies for ITSM Processes

IT: A Quick Sanity Check Before Becoming Entrepreneurial

A previous post looked at some types of IT department from butlers to entrepreneurs. The butlers are more reactive while the entrepreneurs, obviously, are more proactive by launching themselves at business problems. If you feel you are viewed as a butler, and chafing at the role, the suggestion was to first build a solid IT…

snobby butler

IT: Smack Them in the Kisser with Entrepreneurial Flair

In the world of IT, there is a strong emphasis on keeping the lights on. You don’t want to do anything that will cause an outage. The last thing you need is some senior VP, with a face on him like a slapped arse, standing at your desk demanding answers. This leads to a conservatism…