customer value perception

4 Steps from Boring Service to IT Innovation

So you didn’t get in to IT to be a glorified butler or waiter? Yet you find yourself in a reactive/passive environment with gazillions of dollars worth of IT stuff behind you — stuff that could power the organization ahead. Part of the problem might be your, or somebody else’s, thinking. Listen to some of…

Strategies for ITSM Processes

IT: A Quick Sanity Check Before Becoming Entrepreneurial

A previous post looked at some types of IT department from butlers to entrepreneurs. The butlers are more reactive while the entrepreneurs, obviously, are more proactive by launching themselves at business problems. If you feel you are viewed as a butler, and chafing at the role, the suggestion was to first build a solid IT…


3 Tips to Avoid Becoming a Project Statistic

What is it about project management that brings out the grim statistics? Saying 45% go over budget is bad enough. But it’s downright terrifying to add that 17% of projects go so badly wrong they threaten the very existence of the company. Those numbers came from McKinsey via David Reichental at a recent IASA (@IASAIreland)…

What the business really thinks of IT

What the Business Really Thinks of IT

I’ve covered a bit before on the often-fraught relationship between business and IT. There is a blog post here, for example, on Susan Cramm and 8 Things to Hate About IT. Meanwhile, Prof. Joe Peppard has lectured and written extensively on many facets of the IT-to-business interface. Things aren’t good. Things could be better. But…


Think Like an Athlete: 11 Tips for Business

Think like an athlete, learn to sell and know noise. Those were among the tips offered up to entrepreneurs by Denis Breen (@profitpal_denis) at this month’s Entrepreneurs Anonymous meetup. Managing Director of ProfitPal (@profitpalie), an accounting and tax advice firm, Breen was passing on advice gleaned from his own experience and his company’s dealings with…

Caelen King

Two Views on Data — It’s There But Be Careful What You Read In To It

There has never been as much data available as before. But is it any good? Jon Bradford (@jd) said the costs of starting a new business have collapsed in recent years. Yet the challenges remain the same. Bradford, who is Managing Director of TechStars in London, said early stage startups struggle to find the correct…


4 Ways to Rethink The CIO Role – Infographic

Graphic courtesy The Enterprisers Project.

cubicle farm

Take All the (Vacation) Time You Like, Just Get the Job Done

If you told most managers their workers would be more productive with unlimited time off, the bosses would probably wonder about your mental well being. Yet, a few companies do just that and swear by the results. However, “If you treat people like adults, they will act like adults” is a cliche not always lived…

Paul O'Connor POLUS Intelligence

The emotional tolls of starting your own business

This post was written by Ruth Underwood. This is the first of three posts. Part II is here. Getting a frank and honest tale of an entrepreneur’s rise and falls, and how he has managed to deal with the many risks and obstacles he has had to over come, is one of the key attractions of…

Blue He Man

You’ll Get Sick When You See How Growth Hacking Works!

This is the first of three posts. When Kieran Flanagan was 8 years old, he wanted a blue He -Man (the yoke on the right in the picture). Now HubSpot’s EMEA Marketing Director, the kid back then was short on funds. So, he came up with a plan to draw on his available resources and…