customer value perception

4 Steps from Boring Service to IT Innovation

So you didn’t get in to IT to be a glorified butler or waiter? Yet you find yourself in a reactive/passive environment with gazillions of dollars worth of IT stuff behind you — stuff that could power the organization ahead. Part of the problem might be your, or somebody else’s, thinking. Listen to some of…

Strategies for ITSM Processes

IT: A Quick Sanity Check Before Becoming Entrepreneurial

A previous post looked at some types of IT department from butlers to entrepreneurs. The butlers are more reactive while the entrepreneurs, obviously, are more proactive by launching themselves at business problems. If you feel you are viewed as a butler, and chafing at the role, the suggestion was to first build a solid IT…

snobby butler

IT: Smack Them in the Kisser with Entrepreneurial Flair

In the world of IT, there is a strong emphasis on keeping the lights on. You don’t want to do anything that will cause an outage. The last thing you need is some senior VP, with a face on him like a slapped arse, standing at your desk demanding answers. This leads to a conservatism…

Niamh Bushnell

Startup Job for a Startup City

We all know the feeling: When you see a job description that looks like it was written with you in mind. “That job is me!” Niamh Bushnell thought when she read the email describing Dublin’s first Commissioner for Startups. The email was sent out to  entreprenati earlier this year when the city was seeking candidates…

server room fire

Keep on Keeping on? Or Keep on Innovating?

At work in IT, there is just one situation where I joke that the solution is to move to a country with no extradition. Which of the following two do you think it is: An innovation fails to get off the ground? A file server cannot be restored? Everyone in IT knows all too well…


Think Like an Athlete: 11 Tips for Business

Think like an athlete, learn to sell and know noise. Those were among the tips offered up to entrepreneurs by Denis Breen (@profitpal_denis) at this month’s Entrepreneurs Anonymous meetup. Managing Director of ProfitPal (@profitpalie), an accounting and tax advice firm, Breen was passing on advice gleaned from his own experience and his company’s dealings with…

Caelen King

Two Views on Data — It’s There But Be Careful What You Read In To It

There has never been as much data available as before. But is it any good? Jon Bradford (@jd) said the costs of starting a new business have collapsed in recent years. Yet the challenges remain the same. Bradford, who is Managing Director of TechStars in London, said early stage startups struggle to find the correct…


4 Ways to Rethink The CIO Role – Infographic

Graphic courtesy The Enterprisers Project.

cubicle farm

Take All the (Vacation) Time You Like, Just Get the Job Done

If you told most managers their workers would be more productive with unlimited time off, the bosses would probably wonder about your mental well being. Yet, a few companies do just that and swear by the results. However, “If you treat people like adults, they will act like adults” is a cliche not always lived…

Paul O'Connor POLUS Intelligence

The emotional tolls of starting your own business

This post was written by Ruth Underwood. This is the first of three posts. Part II is here. Getting a frank and honest tale of an entrepreneur’s rise and falls, and how he has managed to deal with the many risks and obstacles he has had to over come, is one of the key attractions of…