Spreading Critical Behavior "Virally" and Free Innovation

Spreading things virally usually means getting a gazillion hits on the internet, or doing it less wholesomely, the old-fashioned way, with bodily fluids and stuff. However, in this interesting blog piece, Jon R. Katzenbach and Zia Khan outline their experiences studying around 12 front-line supervisors in a large American telecoms company. They selected the supervisors…